Ticket buying Terms

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply events tickets to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide tickets to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

You are an individual.

You are buying tickets from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

2. Information about us and how to contact us

2.1 Who we are. We are Phoenix Leaders Limited located in the UK and Cyprus. Our UK company registration number is 10742138 and our registered office is at 5th Floor Chalfont Square, Old Foundry Road, Ipswich, Suffolk, IP4 2AJ. Our Cyprus company registration number is HE343069 and our registered address is Agion Omologiton 97, Agioi Omologites, 1080 Nicosia, Cyprus.

2.2 How to contact us. You can contact us by e-mailing our customer service team at ask@phoenixleaders.co.uk.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. These terms will govern the contractual relationship between us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the tickets you are looking to purchase. This might be because the event is sold-out, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the event.

3.3 Your responsibility to provide correct information. We accept no responsibility for, nor offer any refunds for, loss arising as a result of any incorrect information provided by you at the time of purchase, unless this is due to our error. 

4. Providing the tickets

4.1 Delivery costs. The costs of delivery will be outlined on our website or notified to you by e-mail before you place your order (if any).

4.2 How we will provide the tickets. Tickets may be provided in hard copy form by post or for collection at our main address. Alternatively we will provide you with an electronic ticket by e-mail or in such other format as we may choose.

4.3 Collection by you. If you have asked to collect the tickets from the venue, you can collect them from us at any time during normal business hours. Please call us in advance to arrange a suitable collection time.

4.4 We may not provide the tickets if you do not pay. If you do not pay us for the tickets when you are supposed to and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the tickets until you have paid us the outstanding amounts or cancel your ticket. We will contact you to tell you what course of action is to be taken. We will not suspend the tickets where you dispute the unpaid invoice.  

5. Our events

5.1 Tickets are personal to you. You must not resell any tickets you buy from us to a third party without our prior written consent. Reselling without our consent will result in the ticket being void and the holder will not be permitted access.

5.2 Tickets may be restricted to a maximum purchase number per person for certain events.

5.3 You are required to present your ticket at the venue. Ticket holders who fail to present a valid ticket may not be granted entrance to the event.

5.4 When attending an event you agree to abide by any house rules and will act in a responsible manner towards other guests, venue staff and the venue.

6. You have no rights to cancel the contract

6.1 You have no rights to cancel this contract once your order has been accepted. It is your responsibility to ensure you are able to attend our events prior to purchase.

7. Event Cancellations

7.1 In certain circumstances we may need to cancel, reschedule or change the location of an event. In such circumstances we will notify you as soon as we are able to and provide you with updated details of the event.

7.2 If an event is cancelled we will refund you the amount you paid for your ticket.

7.3 If an event is rescheduled your ticket will be valid for the rescheduled date. We will provide you with details of the rescheduled event as soon as we are able to. If you are not able, or do not wish, to attend the rescheduled event you are entitled to a refund. You must tell us of your request for refund promptly. We will refund you the amount you paid for your ticket.

8. Refunds

8.1 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the tickets including delivery costs, by the method you used for payment.

8.2 When your refund will be made. We will make any refunds due to you as soon as possible.  

9. Our rights to end the contract

9.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due.

10. If there is a problem with the event

How to tell us about problems. If you have any questions or complaints about the event, please contact us.  

11. Price and payment

11.1 Where to find the price. The price of the ticket (which includes sales tax) will be the price indicated on the order pages when you placed your order or as otherwise notified to you. We take all reasonable care to ensure that the price of the ticket is correct. However please see clause 11.2 for what happens if we discover an error in the price.

11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the tickets for our events may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the ticket’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.3 When you must pay and how you must pay. We accept payment by credit or debit card, by PayPal on request and by cheque (in cleared funds) or cash paid directly to us at the venue. You must pay at the point of ordering tickets.

11.4 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

11.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12. Our responsibility for loss or damage suffered by you if you are a consumer

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the tickets.

12.3 We are not liable for business losses. If you are a consumer we only supply the tickets for to you for domestic and private use. If you use the tickets for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 13.

13. Our responsibility for loss or damage suffered by you if you are a business

13.1 Nothing in these terms shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation;

13.2 Subject to clause 13.1:

(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for tickets.

14. How we may use your personal information

14.1 How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

15. Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else. You may not transfer your rights under these terms unless we agree otherwise in writing.

15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. If you are resident within the European Union then the contract between us shall be governed by the law of the country within the European Union in which you are resident and any dispute arising under this contract shall be referred to the relevant courts having authority in that country. If you are not resident in the European Union then the contract between us shall be governed by the laws of England & Wales and any disputes relating to that contract shall be decided in the English & Welsh courts.

15.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.